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Divine Word College of Calapan

Housekeeping NCII

Housekeeping NCII

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The HOUSEKEEPING NC II Qualification consists of competencies that a person must achieve to prepare guest rooms, clean public areas and equipment, provide housekeeping services, provide valet services, handle intoxicated guest, and laundry linen and guest clothes to a range of accommodation services.
Source: TESDA Housekeeping NCII

This course is designed to enhance the knowledge, skills and attitude of housekeeping staff in housekeeping services, preparing guest’s rooms, providing valet/butler service, laundering linen and guest’s clothes, cleaning premises and equipment in accordance with industry standards. It covers the basic, core and common competencies in HOUSEKEEPING NC II.

The units of competency comprising this qualification include the following:

CodeBASIC COMPETENCIES
500311105Participate in workplace communication
500311106Work in a team environment
500311107Practice career professionalism
500311108Practice occupational health and safety procedures
  
CodeCOMMON COMPETENCIES
TRS311201Develop and update industry knowledge
TRS311202Observe workplace hygiene procedures
TRS311203Perform computer operations
TRS311204Perform workplace and safety practices
TRS311205Provide effective customer service
  
CodeCORE COMPETENCIES
TRS5123111Provide housekeeping services to guests
TRS5123112Clean and prepare rooms for incoming guests
TRS5123113Provide valet/butler service
TRS5123114Laundry linen and guest clothes
TRS5123115Clean public areas, facilities and equipment
TRS5123122Deal with/Handle intoxicated guests

A person who has achieved this Qualification is competent to be:

  • Junior Cleaner
  • Assistant Cleaner
  • Assistant Public Area Cleaner
  • Cleaner
  • Public Area Cleaner
  • Attendant
  • Room/Cabin Attendant/Room Maid
  • Laundry Attendant
  • Housekeeping Attendant
  • Butler

Provide Housekeeping Services to Guests

The following are the knowledge and skills required in providing housekeeping services to the guest:

  1. Receive housekeeping requests
  2. Provide/ Service housekeeping requests
  3. Provide advice to guest
  4. Liaise with other departments

Clean and Prepare Rooms for Incoming Guests

The following are the knowledge and skills required in cleaning and preparing rooms for incoming guests:

  1. Set up equipment and trolleys
  2. Access rooms for servicing
  3. Make up beds
  4. Clean and clear rooms
  5. Clean and store trolleys and equipment

Provide Valet/Butler Service

The following are the knowledge and skills required in providing valet/butler service:

  1. Provide valet services to guests
  2. Display professional standards
  3. Care for guest property

Laundry Linen and Guest Clothes

The following are the knowledge and skills required in laundering linen and guest clothes:

  1. Collect laundry for laundering functions
  2. Perform laundering functions
  3. Process laundered item
  4. Return laundered item

Clean Public Areas, Facilities and Equipment

The following are the knowledge and skills required in cleaning public areas, facilities and equipment:

  1. Select and set up equipment and materials
  2. Apply cleaning technique
  3. Clean dry and wet areas
  4. Maintain and store cleaning equipment and chemicals

Deal with/Handle Intoxicated Guests

The following are the knowledge and skills required in dealing with/handle intoxicated guests:

  1. Determine the level of intoxication
  2. Apply appropriate procedures
  3. Comply with legislation
  4. Maintain and store cleaning equipment and chemicals
The following are the knowledge and skills required in providing housekeeping services to guest:
  1.  Receive housekeeping requests
  2. Provide/ Service housekeeping requests
  3. Provide advice to guest
  4. Liaise with other departments
The following are the knowledge and skills required in cleaning and prepare rooms for incoming guests:
  1. Set up equipment and trolleys
  2. Access rooms for servicing
  3. Make up beds
  4. Clean and clear rooms
  5. Clean and store trolleys and equipment
The following are the knowledge and skills required in providing valet/butler service:
  1.  Provide valet services to guests
  2. Display professional standards
  3. Care for guest property
The following are the knowledge and skills required in laundering linen and guest clothes:
  1. Collect laundry for laundering functions
  2. Perform laundering functions
  3. Process laundered item
  4. Return laundered item
The following are the knowledge and skills required in cleaning public areas, facilities and equipment:
  1. Select and set up equipment and materials
  2. Apply cleaning technique
  3. Clean dry and wet areas
  4. Maintain and store cleaning equipment and chemicals
The following are the knowledge and skills required in dealing with/handle intoxicated guests:
  1. Determine the level of intoxication
  2. Apply appropriate procedures
  3. Comply with legislation
  4. Maintain and store cleaning equipment and chemicals
Course Title:HOUSEKEEPING
NC Level:NC II
Training Hours:18 Hours (Basic)
18 Hours (Common)
400 Hours (Core)
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436 Hours – TOTAL

Other TESDA Programs:

Computer System Servicing NCII
Housekeeping NCII
Food and Beverage Services NCII
Bread and Pastry Production NCII

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