Food and Beverage Services NCII
Food and Beverage Services NCII
The FOOD AND BEVERAGE SERVICES NC II Qualification consists of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.
Source: TESDA Food and Beverage Services NCII
This course is designed to enhance the knowledge, skills and attitudes in FOOD AND BEVERAGE SERVICES NC II in accordance with industry standards. It covers the basic, common and core competencies required in the delivery of food and beverage service in various foodservice facilities. It covers the core competencies on preparing the dining room for service, welcoming guests and taking food and beverage orders, promoting food and beverage products, providing food and beverage service to guests, providing room service, and receiving and handling guest concerns.
The units of competency comprising this qualification include the following:
| Code | BASIC COMPETENCIES |
| 500311105 | Participate in workplace communication |
| 500311106 | Work in a team environment |
| 500311107 | Practice career professionalism |
| 500311108 | Practice occupational health and safety procedures |
| Code | COMMON COMPETENCIES |
| TRS311201 | Develop and update industry knowledge |
| TRS311202 | Observe workplace hygiene procedures |
| TRS311203 | Perform computer operations |
| TRS311204 | Perform workplace and safety practices |
| TRS311205 | Provide effective customer service |
| Code | CORE COMPETENCIES |
| TRS512387 | Prepare the dining room/restaurant area for service |
| TRS512388 | Welcome guests and take food and beverage orders |
| TRS512389 | Promote food and beverage products |
| TRS512390 | Provide food and beverage services to guests |
| TRS512391 | Provide room service |
| TRS512392 | Receive and handle guest concerns |
A person who has achieved this Qualification is competent to be:
- Waiter
- Food and Beverage Service Attendant
| Course Title: | FOOD AND BEVERAGE SERVICES |
| NC Level: | NC II |
| Training Hours: | 18 Hours (Basic) 18 Hours (Common) 320 Hours (Core) ————————— 356 Hours – TOTAL |
Prepare the Dining Room/Restaurant Area for Service
The following are the knowledge and skills required in the preparation of the dining room /restaurant area :
- Take table reservations
- Prepare service stations and equipment
- Set up the tables in the dining area
- Set the mood/ambiance of the dining area
Welcome Guests and Take Food and Beverage Orders
The following are the knowledge and skills required in providing pre-meal services to the dining guests as soon as they arrive in the foodservice facility:
- Welcome and greet guests
- Seat the guests
- Take food and beverage orders
- Liaise between kitchen and service areas
Promote Food and Beverage Products
The following are the knowledge and skills required in providing advice to customers on food and beverage products in foodservice enterprises:
- Know the product
- Undertake Suggestive selling
Carry out Upselling strategies
Provide Food and Beverage Services to Guests
The following are the knowledge and skills required in the provision of food and beverage service to guests in various types of dining venues and diverse styles of service:
- Serve food orders
- Assist the diners
- Perform banquet or catering food service
- Serve Beverage Orders
- Process payments and receipts
- Conclude food service and close down dining area
- Manage intoxicated persons
Provide Room Service
The following are the knowledge and skills required in the provision of food and beverage service particularly in the guest room of a commercial accommodation establishment:
- Take and process room service orders
- Set up trays and trolleys
- Present and serve food and beverage orders to guests
- Present room service account
- Clear away room service equipment
Receive and Handle Guest Concerns
The following are the knowledge and skills required in receiving and handling guest complaints:
- Listen to the complaint
- Apologize to the guest
- Take proper action on the complaint
- Record complaint